Tailored Solution
Tailored Solutions that are scalable for your changing business needs: we understand that all business are unique. OpenIQ Work Force Optimisation software can be easily tailored to your businesses needs.
Reduce Training. Improve Productivity
Fast cloud-based deployment anywhere in the world
We understand your business needs
As we’ve developed the OpenIQ Work Force Optimisation, we’ve consulted widely with our clients across the call centre industry.
A recurring theme has been that most software requires a call centre to adjust their business processes to fit with the software.
Our approach has been fundamentally different.
We’ve focused strongly on providing a highly configurable, intuitive interface that addresses real-world call centre usability problems.
The result is an improved experience for call centre operators as you manage your customer relationships from beginning to end.
Our Innovative solutions employ cloud based technology for rapid deployment anywhere in the world, and remove the need for specialised hardware.
We provide you with a highly configurable, intuitive interface that addresses real-world usability requirements.
We provide you with an improved experience for your call centre operators as you manage your customer relationships from beginning to end.
We’ve developed core modules that are designed to enable easy customisation to fit individual call centre needs.
Our modular architecture enables us to customise the platform to meet a client’s needs quickly, often during the sales process.
Tailored Solutions that are scalable for your changing business needs: we understand that all business are unique. OpenIQ Work Force Optimisation software can be easily tailored to your businesses needs.
Our intuitive Client Interface is easy to implement thereby reducing training time and boost productivity.
Unlike traditional Contact Centre software the OpenIQ Work Force Optimisation can be implemented in days without compromising functionality.
Unified Recording has been in production.
of up time per client
to implement each of our products
to train you on each of our products
We were treated like royalty. Best. Product. Ever! I made back the purchase price in just 48 hours!SouthCentral impressed me on multiple levels. SouthCentral is the real deal! Should be nominated for service of the year.
“Our Unified Recording appliance had been in continues production and recorded all of our calls since being installed four years ago. Service has been great.”
“Very happy with the system OpenIQ have developed and implemented for us. Excellent service and support,
the team are so easy to deal with and are always there to assist us when we need them.â€